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01: Background of Introducing Suggestion System
02: Structural Chart of Suggestion System (Caller Check)
03:
Introduction of Suggestion Device
04:
Expected Benefits from Introducing Suggestion System
1. Background of Introducing Suggestion System

Any staff that has to answer tens of times to similar questions will experience lowered productivity by answering to those similar questions along with handling other urgent operations quickly and accurately.

However, if MULTIMEDIA Automatic Guiding System replies to those questions, the staff can focus only on his/her own business and consequently efficacy will be improved as well as reducing complaints.

With this advanced equipment and S/W, customers can show off their level of using HIGH-TECHNOLOGY to public petitioners.

Customers can find information they want by themselves whether there is counselor or not. Since it contains various information DATA, counselor mostly answer, it provides exact data customers want.

Since it allows customers to find out whether counselor is in place or not, it improves process to be more efficient.

Customers can find information they want by themselves whether there is counselor or not. Since it contains various information DATA, counselor mostly answer, it provides exact data customers want.

2. Structural Chart of Suggestion System (Caller Check)
 


3. Introduction of Suggestion Device

Model Name:
Magic Desk

Magic Desk, suggestion public petition guiding system, basically equip SVB-1000, internally developed based on our abundant experiences in voice recording and disaster prevention system. As some security corporations and insurance companies (Tongyang Life Insurance Co., Ltd.) have developed similar system and applied them in their businesses, its reliability and excellency have been already proved.

1 Line Voice Response Board SVB-1000

Optimized ADPCM Compress Memory
Standard ISA and PCI Slot
Real Time Voice Capture and Play
Multiple Calling and Recording
HAND FREE Feature
Provides CALLER ID Feature (PCI Type)
MUTE Feature

Screen Information

Provides various types of GUI (User Interface)

Employee search feature

Public petition and location in building information feature

PC of Person in Charge

When voice response board is installed, making calls with only a mouse click

Operates with tray icon

PC of Person in Charge

When a call is received from outside of company, the screen displays a pop up window. If the call is an exhibition call from information desk, the image from camcorder at information desk will be transmitted together.

4. Expected Benefits from Introducing Suggestion System

5. Contact Point

CTI II Team Manager
Tel
(02)2107-3388
E-Mail
okr@segi21.com