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01: Concept of UN-PBX System | 02: Structural Cahrt of UN-PBX System | 03: Major Feature | 04: UN-PBX System Applicable Fields-Small and Medium Company |
05: History of Supplying CTI Call Center

1. Concept of UN-PBX System

SEGI-UNPBX System, a CTI Solution, is a Multimedia Customer Contact Platform, providing stable and economic environment for medium or small size Call Center or Telemarketing Center with CTI Server Engine, Intelligent Routing, PreView Dialing, Monitoring for Manager and Statistic Analyzer.


2. Structural Chart of UN-PBX System

3. Major Feature

1. Automatic Call Distribution (ACD)

This core feature of Call Center System automatically connects calls from customers to most appropriate counselor in a second, which may increase productivity and maximize customer satisfaction.


2. CallBack Service

This service may be useful when customers make a call at the moment counselors cannot answer, such as when calls are overloaded or during holiday or night time, by enabling customers to leave a number they like to receive call back.

 

3. Conference Call

This Conference Call service allows managing customers as quickly as possible by enabling to talk about accidents and the location among three parties, such as customer, counselor and emergency service vehicle.

 

4. UN-PBX System Applicable Fields-Small and Medium Company

Financial Industry - Internet Loan, Counseling, Stock Specialized Fund Manager, Various Small Size Fund Dealing Counselors

General Company - How to use, Reservation Information, Reservation Service, Member Information, Mail Order, Reward Information, Product Information, Complaints, etc.

Public Office - Public Petition Receiving, Public Petition Information, Living Inconvenience Report, National Incompliant Report Operation, etc.

5. Shortcut to History of Supplying CTI Call Center

6. Contact Point

CTI II Team Manager
Tel
 (02)2107-3388
E-Mail
 okr@segi21.com